The Norfolk Community Advice Network (NCAN) is a Big Lottery funded project set up to improve access to free, high quality social welfare advice, information, advocacy, and representation services for those living or working in Norfolk.

Our aim is to build a strong, effective and inclusive network of advice agencies in Norfolk and to support the advice sector in this region in contributing to strategic objectives locally and nationally in the areas of social inclusion, tackling poverty and other disadvantage.

Regional Updates

Norfolk Universal Credit Stakeholder Forum Notes
The Norfolk Universal Stakeholder Forum was held on 14th October with the aim to share knowledge and learning from across the county regarding the roll-out, and preparation for the roll-out, of Universal Credit. Click 'read more' to download the notes from that meeting. Read full article
Library support service to provide free sanitary products
Homeless women and females on low incomes will benefit from a new service set up to provide free sanitary products at Norwich’s main libraries. Read full article

Training and Events

Safer Introduction to Child Protection Training
The Safer 'Introduction to Child Protection' Training has new dates: Saturday 10th June 9.30am – 1.00pm in Great Yarmouth, Saturday 17th June 9.30am – 1.00pm in Kings Lynn, Saturday 24th June – 9.30am - 1.00pm in Norwich and Wednesday 28th June 6.00-9.30pm in Norwich. Read full article
Financial Abuse & Scams Conference - 14 September 2017
Norfolk Safeguarding Adults Board in partnership with Norfolk County Council Trading Standards & Norfolk Fire and Rescue Service warmly invited you to attend this FREE conference. This conference is a call to action; to bring together the widest possible range of representatives, agencies and organisations to further strengthen and develop our countywide response to the issue of safeguarding adults at risk of financial abuse and scams.  Read full article

National News Roundup

PLP’s Project on Benefit Sanctioning
The Public Law Project (PLP) is undertaking a three year project to develop a strategic legal response to the national issue of benefit sanctioning.  As part of that work, theyare carrying out research to gather evidence of the impact of sanctioning on disabled people. This research is being carried out by Shivani Misra who is an intern at PLP. Shivani can be contacted on 020 7239 9034 or  Click here for a copy of the project's questionnaire for benefit advisers and here for a copy of the project's questionnaire for claimants.  Read full article
Shelter Debt Advice for Debt Advisers Team
From Monday 2 October, Shelter will provide debt advisers with free, specialist debt advice.  This service is a continuation of the Expert Debt Advice service that is currently being delivered by Citizen’s Advice.  As with the Citizen’s Advice service, Shelter will offer specialist help to guide advisers through complex and challenging debt cases.  The service is funded by the Money Advice Service and will be available by phone as well as online through the Shelter website.  From 2 October, you can reach the new service by calling 03300 580404, or by visiting Read full article

Mailing list sign up

Latest Newsletter