The Norfolk Community Advice Network (NCAN) is a Big Lottery funded project set up to improve access to free, high quality social welfare advice, information, advocacy, and representation services for those living or working in Norfolk.

Our aim is to build a strong, effective and inclusive network of advice agencies in Norfolk and to support the advice sector in this region in contributing to strategic objectives locally and nationally in the areas of social inclusion, tackling poverty and other disadvantage.

Regional Updates

Norwich City Council’s Customer Contact Centre Changes
Norwich City Council’s  new-look customer centre is being designed to reflect the way customers choose to interact with the council and many other organisations – online and, wherever possible, via self-service. When the new centre opens in the autumn, the current drop-in arrangement will be replaced by tools for self-service and an appointment system for necessary face to face contact.  Adapting the centre to support self-service will improve efficiency for customers, while allowing officers to spend time with those who need support or have complex cases. The centre’s free Wi-Fi and digital solutions will also help any residents transitioning to Universal Credit, which can only be claimed online.  Vulnerable clients and non-English speakers will be supported to make appointments and continue to receive a tailored service at City Hall throughout the refurbishment and after its completion.  Work will be taking place to achieve these changes from the 29th May 2018 throughout the summer with the new-look Customer Centre opening in September.  For further up-dates on accessing services please go to the Norwich City Council website at Read full article
Norfolk Universal Credit Stakeholder Forum Notes
The Norfolk Universal Stakeholder Forum was held on 14th October with the aim to share knowledge and learning from across the county regarding the roll-out, and preparation for the roll-out, of Universal Credit. Click 'read more' to download the notes from that meeting. Read full article

Training and Events

National News Roundup

Campaign to end the freeze to Local Housing Allowance
Stand up for the million renters facing homelessness.  A million households in Britain could be at risk of homelessness by 2020, unless a freeze on housing benefit is lifted. Read full article
PLP’s Project on Benefit Sanctioning
The Public Law Project (PLP) is undertaking a three year project to develop a strategic legal response to the national issue of benefit sanctioning.  As part of that work, theyare carrying out research to gather evidence of the impact of sanctioning on disabled people. This research is being carried out by Shivani Misra who is an intern at PLP. Shivani can be contacted on 020 7239 9034 or  Click here for a copy of the project's questionnaire for benefit advisers and here for a copy of the project's questionnaire for claimants.  Read full article

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